Privacy Policy

Last updated:

1. Information We Collect

We collect information you provide directly: name, phone number, email, and postal address through our order form and contact forms. We also collect information automatically: IP address, browser type, pages visited, and referring URL via server logs and cookies.

2. How We Use Your Information

We use your information to process orders, communicate about your purchase, arrange delivery, respond to inquiries, and comply with legal obligations. We do not sell or rent your personal data to third parties.

3. Legal Basis for Processing (GDPR)

We process your data under Article 6 GDPR: (a) Consent-you agree when filling our forms; (b) Contract-we need your information to fulfill your order; (c) Legal obligation-UK data protection law requires certain information retention.

4. Third-Party Services

Google Analytics tracks site usage (anonymised IP addresses). Google Ads conversion tracking records purchases. Google Maps displays our location. These services have their own privacy policies. Your data may be transferred to the USA under standard contractual clauses.

5. Data Retention

We retain order information for 7 years (UK tax law). Contact form data is retained for 2 years. You may request deletion at any time, except where legal obligations require retention.

6. Your Rights (UK GDPR)

You have the right to: access your data, correct inaccuracies, delete your data, restrict processing, object to processing, and data portability. To exercise these rights, contact us at info@flourishsweep.world. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Cookies

We use cookies for site functionality (essential) and optional analytics/marketing purposes. Our cookie banner allows you to accept or reject non-essential cookies. See our Cookie Policy for details.

8. Security

We use HTTPS encryption, secure payment processing, and industry-standard security measures. However, no method is 100% secure. We are not responsible for unauthorised access beyond our control.

9. Children's Privacy

Our services are not directed to persons under 18. We do not knowingly collect data from children. If we become aware we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this policy periodically. Continued use of our site constitutes acceptance of changes. We will notify you of material changes via email or prominent notice.

11. Contact Us

For privacy questions, contact: Flourishsweep Ltd, 42 Eastcastle Street, London W1W 8DE, United Kingdom | info@flourishsweep.world | +44 20 7946 0958 | Mon-Fri 09:00-17:00